Terms of Service

Welcome to WeSteel AI. These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Customer,” “you,” or “your”) and WeSteel AI (“WeSteel,” “we,” “us,” or “our”) governing your access to and use of the WeSteel AI platform, including all associated services, features, and content (collectively, the “Service”).

By accessing or using the Service, you agree to be bound by these Terms. If you are accepting these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms.

1. Definitions

• “Account” means the account you create to access and use the Service.
• “Authorized Users” means the individuals you authorize to access the Service under your Account, subject to the permissions and roles you assign.
• “Customer Data” means all data, information, and materials submitted, uploaded, or otherwise provided by you or your Authorized Users to the Service, including but not limited to inventory records, customer information, pricing data, order details, and financial records.
• “Platform” means the WeSteel AI web application and all related tools, APIs, integrations, and services.
• “Subscription” means your selected service plan, including its associated features, usage limits, and pricing.

2. Account Registration and Access

2.1 Account Creation

To use the Service, you must create an Account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your Account credentials and for all activities that occur under your Account.

2.2 Authorized Users

You may invite Authorized Users to access the Service under your Account. You are responsible for ensuring that all Authorized Users comply with these Terms. You may assign roles and permissions to Authorized Users in accordance with the role hierarchy defined in the Platform.

2.3 Account Security

You must immediately notify us of any unauthorized use of your Account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your Account credentials.

3. Subscription and Payment

3.1 Subscription Plans

The Service is offered under various Subscription plans as described on our pricing page. Each plan includes specific features, usage limits, and support levels. We reserve the right to modify plan offerings with 30 days' prior notice.

3.2 Billing and Payment

Paid Subscriptions are billed in advance on a monthly or annual basis, as selected at the time of purchase. All fees are non-refundable except as expressly stated in these Terms or required by applicable law. Payment is processed through our third-party payment provider (Stripe). You agree to provide valid payment information and authorize us to charge the applicable fees.

3.3 Price Changes

We may adjust pricing with at least 30 days' written notice before your next billing cycle. Continued use of the Service after a price change constitutes acceptance of the new pricing.

4. Use of the Service

4.1 License Grant

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during the Subscription term for your internal business operations related to steel trading, distribution, and service center management.

4.2 Acceptable Use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable law or regulation
• Reverse engineer, decompile, disassemble, or attempt to discover the source code of the Service
• Modify, adapt, translate, or create derivative works based on the Service
• Sublicense, sell, resell, lease, or otherwise transfer access to the Service to third parties
• Use the Service to transmit malicious code, viruses, or harmful data
• Interfere with or disrupt the integrity or performance of the Service
• Attempt to gain unauthorized access to any systems or networks connected to the Service
• Use automated means (bots, scrapers) to access the Service beyond authorized API usage
• Remove, alter, or obscure any proprietary notices on the Service

4.3 Usage Limits

Your use of the Service is subject to the usage limits of your Subscription plan, including but not limited to the number of Authorized Users, API call limits, storage limits, and transaction volumes. We may implement rate limiting to ensure fair usage and platform stability.

5. Customer Data

5.1 Ownership

You retain all rights, title, and interest in your Customer Data. We do not claim any ownership rights over your Customer Data. Nothing in these Terms grants us any right to use your Customer Data except as necessary to provide and improve the Service.

5.2 License to Customer Data

You grant us a limited, non-exclusive license to access, use, process, and display your Customer Data solely to the extent necessary to provide, maintain, and improve the Service, and to comply with applicable law. This license survives termination only to the extent necessary to fulfill our data retention obligations.

5.3 Data Security

We implement industry-standard security measures to protect Customer Data, including encryption at rest and in transit, role-based access controls, row-level security for multi-tenant data isolation, and regular security audits. For details, please refer to our Privacy Policy.

5.4 Data Portability

You may export your Customer Data at any time during your Subscription through the Platform's built-in export functionality. Upon termination, we will make your Customer Data available for export for a period of 30 days, after which we may delete it in accordance with our data retention policies.

6. AI Features and Automated Processing

6.1 AI-Powered Services

The Service includes AI-powered features such as quote generation, pricing recommendations, inventory analytics, and business insights. These features are provided as decision-support tools and do not constitute professional advice.

6.2 Accuracy and Limitations

While we strive for accuracy, AI-generated outputs may contain errors or inaccuracies. You are responsible for reviewing and validating all AI-generated content, including quotes, pricing suggestions, and analytics, before relying on them for business decisions.

6.3 Data Use for AI

We may use anonymized and aggregated data to improve our AI models and Service. We will never use your identifiable Customer Data to train AI models that benefit other customers without your explicit consent.

7. Intellectual Property

7.1 Our Intellectual Property

The Service, including its design, architecture, source code, algorithms, documentation, trademarks, and all related intellectual property, is and remains the exclusive property of WeSteel AI. These Terms do not grant you any rights to our intellectual property except the limited license described herein.

7.2 Feedback

If you provide feedback, suggestions, or recommendations regarding the Service, you grant us an unrestricted, irrevocable, perpetual license to use such feedback for any purpose without obligation or compensation to you.

8. Third-Party Services

The Service may integrate with or contain links to third-party services (e.g., payment processors, email services, analytics providers). Your use of such third-party services is subject to their respective terms and privacy policies. We are not responsible for the content, functionality, or practices of third-party services.

9. Service Availability and Support

9.1 Uptime

We strive to maintain 99.9% uptime for the Service. Scheduled maintenance windows will be communicated in advance. We are not liable for downtime caused by factors beyond our reasonable control, including but not limited to force majeure events, third-party service outages, or internet connectivity issues.

9.2 Support

Support is provided in accordance with your Subscription plan. We will use commercially reasonable efforts to respond to support requests within the timeframes specified in your plan.

10. Confidentiality

Each party agrees to hold in confidence all non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential (“Confidential Information”). Neither party shall use or disclose the other party's Confidential Information except as necessary to perform its obligations under these Terms or as required by law.

11. Warranties and Disclaimers

11.1 Our Warranties

We warrant that the Service will perform materially in accordance with its documentation during the Subscription term. If the Service fails to meet this warranty, your exclusive remedy is for us to correct the non-conformity or, if we are unable to do so within a reasonable period, to terminate your Subscription and provide a pro-rata refund of prepaid fees.

11.2 Disclaimer

EXCEPT AS EXPRESSLY PROVIDED HEREIN, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL WESTEEL AI BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO US DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

13. Indemnification

You agree to indemnify, defend, and hold harmless WeSteel AI and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation; or (d) your Customer Data.

14. Term and Termination

14.1 Term

These Terms are effective from the date you first access the Service and continue until terminated. Your Subscription will automatically renew at the end of each billing period unless you cancel before the renewal date.

14.2 Termination by You

You may terminate your Subscription at any time through your Account settings. Termination will take effect at the end of your current billing period. You will not receive a refund for the remaining portion of the billing period.

14.3 Termination by Us

We may suspend or terminate your access to the Service immediately if: (a) you breach these Terms; (b) your Account is overdue for payment for more than 15 days; (c) we are required to do so by law; or (d) we reasonably believe your use poses a security risk to the Service or other users.

14.4 Effect of Termination

Upon termination, your right to access the Service ceases immediately. Sections 5.1 (Data Ownership), 7 (Intellectual Property), 10 (Confidentiality), 11.2 (Disclaimer), 12 (Limitation of Liability), 13 (Indemnification), and 16 (Governing Law) survive termination.

15. Modifications to Terms

We may modify these Terms at any time by posting the revised Terms on our website and notifying you via email or through the Service. Material changes will be communicated at least 30 days before they take effect. Your continued use of the Service after the effective date of the revised Terms constitutes acceptance of the changes.

16. Governing Law and Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

16.2 Dispute Resolution

Any dispute arising out of or relating to these Terms shall first be attempted to be resolved through good-faith negotiation between the parties for a period of 30 days. If the dispute cannot be resolved through negotiation, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall take place in Wilmington, Delaware.

17. General Provisions

• Entire Agreement. These Terms, together with the Privacy Policy and any applicable order forms, constitute the entire agreement between you and WeSteel AI regarding the Service.
• Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
• Waiver. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of that or any other provision.
• Assignment. You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
• Force Majeure. Neither party shall be liable for any failure to perform due to causes beyond its reasonable control, including natural disasters, war, terrorism, pandemic, labor disputes, or government actions.
• Notices. All notices under these Terms shall be in writing and sent to the email address associated with your Account or to our designated contact address.

18. Contact Information

If you have any questions about these Terms, please contact us at:

WeSteel AI
Email: legal@westeel.ai
Website: westeel.ai