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Insights & Updates
Product updates, industry insights, and best practices for steel service centers and metal distributors.
How to Win Back Lost Steel Customers
Winning back a customer who left is 3 to 5 times cheaper than acquiring a brand new one. But the approach has to be different from what lost them in the first place.
The Purchasing Agent's Guide to Negotiating Mill Contracts
Mill contracts set the foundation for your margins. Here is how to negotiate better terms, pricing, and service levels.
Nucor, C3 AI, and the $10 Billion Bet on Steel Technology
Nucor is spending $10 billion on manufacturing technology. America's largest steelmaker is becoming a technology company. What does this mean for everyone else?
How to Use Blanket Orders to Lock In Steel Customers
Blanket orders give customers price certainty and guaranteed supply. They give you predictable demand and customer lock-in. Structured correctly, both sides win.
How Toll Processing Partnerships Can Grow Your Service Center
Toll processing lets you offer slitting, cut-to-length, and blanking without owning the steel. Here is how smart service centers use toll relationships to expand capabilities and margins.
Steel for Shipbuilding: What Service Centers Need to Know
The marine and shipbuilding sector demands specific grades, certifications, and traceability that most service centers overlook. Here is how to break into this profitable niche.
How to Build a Steel Sales Dashboard That Actually Gets Used
Most dashboards in steel service centers are built once and ignored. Here is how to build one that the sales team checks every morning.
The Steel ERP Landscape in 2025: Who's Who and What's Changing
A fair, thorough overview of every software option available to steel service centers. If you read only one article before choosing, make it this one.
All-in-One vs. Best-of-Breed: The Steel Distribution Verdict
The tech industry has debated suite vs. point solution for decades. In steel distribution, the answer is clear.
The Remnant Problem: How Service Centers Lose Money on Steel They Already Own
Industry estimates suggest 3% to 8% of total inventory value sits in untracked remnants. That is real money rotting in the corner of Bay 3.
How to Reduce Energy Costs at a Steel Service Center
Energy is the fourth-largest operating cost at most service centers, after material, labor, and rent. A 15% reduction drops $30,000 to $75,000 per year to the bottom line.
How to Manage Returns and Claims at a Steel Service Center
Returns and claims are inevitable. How you process them determines whether they cost you $200 or $2,000, and whether the customer stays or leaves.